Author Topic: Repair Estimates - Legal question  (Read 4534 times)

Offline BadBob

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Repair Estimates - Legal question
« Reply #15 on: May 30, 2006, 05:44:04 PM »
quote:
Originally posted by Vinny D

quote:
Originally posted by BadBob



You are right an estimate is just what it is...But if the repairs are going to cost more than the original estimate, then the customer should be informed before the repairs are done..A lot of times if you just tell the customer it is going to cost more than the original estimate most of the time the customer will agree.No one likes surprises especially in these days of rising costs of everything..Some people may not have the extra monies for that surprise when they come to pick up their gear..

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
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This could go either way. If the tech has the amp torn down and is in the middle of doing the repair and finds other items need to be replaced/fixed they would have to stop what there doing, call the customer, and wait for the customer to call back.
Now if this happens the tech has an amp taking up space on there bench that they can't use while they wait for the response from the customer, what if the customer does not call back until the next day will the customer want to pay for all that un used bench time?? I don't think so.
In todays fast paced ways $50 is not all that much money ( I know not everyone has all kinds of disposible income) but I know just going out to dinner by myself I can drop $50 like it's nothing. So I don't believe the shop was intentionaly trying to rip you, I feel they did what they thought was best under this situation.

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Good point Vinny.But can that tech not work on something else while he waits ? It is not so much the money over the estimate.Just as i said earlier,it is the surprise..And you are right to you and me $50.00 is not much but could be a fortune to someone not as fortunate as us

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's
Rob

Bass Players play in the Pocket.

NA650/D410T/D410XST/D210XST/Ampeg B15,Trace Elliot GP-12 combo,
'92 5 string Fender Jazz with EMG P/J active pickups,/'92 5 string Jazz Bass with Bartolinis,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's

Offline Vinny D

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Repair Estimates - Legal question
« Reply #16 on: May 30, 2006, 05:59:25 PM »
quote:
Originally posted by BadBob



Good point Vinny.But can that tech not work on something else while he waits ? It is not so much the money over the estimate.Just as i said earlier,it is the surprise..And you are right to you and me $50.00 is not much but could be a fortune to someone not as fortunate as us

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's



I don't know about other peoples work ethics, but I know mine all too well. If I have something torn apart on my workbench with parts all laid out so I don't forget where they go (and end up with all those extra screws) I ain't moving it until it's fixed!!

I do understand about the $50 issue also, but I figure it had to be worth getting it fixed in the first place (for some reason or another) so if the extra money is going to be a deal breaker then it was not worth getting it fixed to begin with.

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Offline paulie

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Repair Estimates - Legal question
« Reply #17 on: May 30, 2006, 06:24:18 PM »
Was the amp worth $300?? I wouldn't have thought $50 over the estimate would be too much - not like it was $500 over...  but I guess it is the principle. I've had stereo gear repaired at our local shop and there is always a $50 startup fee to check it out, then they always give me a "guesstimate" rather than an estimate to fix. As it's always small stuff ie under $300, $50 either way is neither here nor there. Sometimes the guesstimate has actually been under what they've initially told me. I think the point with Reds situation is that the shop should have said "between x and y" rather than a definite x...  so as not to give him a false idea as to what it would have cost to fix. Especially as that extra $50 was probably earmarked for rent or food...

all the best, Paulie...

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Offline BadBob

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Repair Estimates - Legal question
« Reply #18 on: May 30, 2006, 06:29:00 PM »
Amen Paulie.And Vinny what if you got into the repair and had to order a part and it takes 2 days to get it in..Do you stop working until that part comes in ?

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's
Rob

Bass Players play in the Pocket.

NA650/D410T/D410XST/D210XST/Ampeg B15,Trace Elliot GP-12 combo,
'92 5 string Fender Jazz with EMG P/J active pickups,/'92 5 string Jazz Bass with Bartolinis,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's

Offline Vinny D

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Repair Estimates - Legal question
« Reply #19 on: May 30, 2006, 06:30:46 PM »
quote:
Originally posted by BadBob

Amen Paulie.And Vinny what if you got into the repair and had to order a part and it takes 2 days to get it in..Do you stop working until that part comes in ?

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's



Sounds like a good time to go on vacation too me!![:D] Oh wait, thats what I am doing next week[:p]

http://mysite.verizon.net/vzeek9mb/vinnysbasspage/
http://www.cancer.org/docroot/home/index.asp

Offline BadBob

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Repair Estimates - Legal question
« Reply #20 on: May 30, 2006, 06:46:32 PM »
quote:
Originally posted by Vinny D

quote:
Originally posted by BadBob

Amen Paulie.And Vinny what if you got into the repair and had to order a part and it takes 2 days to get it in..Do you stop working until that part comes in ?

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's



Sounds like a good time to go on vacation too me!![:D] Oh wait, thats what I am doing next week[:p]

http://mysite.verizon.net/vzeek9mb/vinnysbasspage/
http://www.cancer.org/docroot/home/index.asp



I don't mean to make you angry and hope I did not.But I manage a motorcycle repair shop and we run into these problems all the time..Vacation !! Can I go ? [:D]

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's
Rob

Bass Players play in the Pocket.

NA650/D410T/D410XST/D210XST/Ampeg B15,Trace Elliot GP-12 combo,
'92 5 string Fender Jazz with EMG P/J active pickups,/'92 5 string Jazz Bass with Bartolinis,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's

Offline Vinny D

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Repair Estimates - Legal question
« Reply #21 on: May 30, 2006, 06:53:45 PM »
If I thought you had wanted to go to Cancun with us I would of invited you, we had two extra trip packages!!

I am not angry, I am just havin fun....But I am going to Cancun next week!

http://mysite.verizon.net/vzeek9mb/vinnysbasspage/
http://www.cancer.org/docroot/home/index.asp

Offline BadBob

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Repair Estimates - Legal question
« Reply #22 on: May 30, 2006, 07:02:42 PM »
You lucky dog..Have fun and hope we can meet someday..[8D]

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's
Rob

Bass Players play in the Pocket.

NA650/D410T/D410XST/D210XST/Ampeg B15,Trace Elliot GP-12 combo,
'92 5 string Fender Jazz with EMG P/J active pickups,/'92 5 string Jazz Bass with Bartolinis,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's

Offline jmartin

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Repair Estimates - Legal question
« Reply #23 on: May 30, 2006, 10:12:20 PM »
I think if you pay $50 for an estimate, it should be a pretty good estimate, not just a wildassguess.  That being said, if they quoted you $260.35, then it sounds to me like they had a very specific repair in mind.  I would do as someone else suggested and find out exactly what they thought they were going to have to do, and exactly what differed.  I would hope that some other part ended up being bad in addition to what they had discovered in the diagnosis.  That sort of thing happens.  At least make sure the thing works before you pay for it too.

Jim

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Offline BadBob

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Repair Estimates - Legal question
« Reply #24 on: May 30, 2006, 10:25:14 PM »
quote:
Originally posted by Redbutton

Bob, if the customer approved the estimate, and you began the repair and found that there would be additional costs, would you charge them above the estimate without contacting them first?



Definetely Not

Rob

Bass Players do it in the Pocket.

NA650/D410T/D210XST
'92 5 string Fender Jazz with EMG P/J active pickups,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's
Rob

Bass Players play in the Pocket.

NA650/D410T/D410XST/D210XST/Ampeg B15,Trace Elliot GP-12 combo,
'92 5 string Fender Jazz with EMG P/J active pickups,/'92 5 string Jazz Bass with Bartolinis,/'66 P Bass/Music Man Stingray fretless 5 string,/'86 Hamer 5 string Chaparrel with EMG's

Offline Rockinscott

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Repair Estimates - Legal question
« Reply #25 on: May 30, 2006, 10:33:36 PM »
My father used to own his own electronics repair business. I can say from growing up watching him that it is only fair to the customer that if you, as the tech, find more repairs necessary than you made the estimate for, you contact the customer and let them decide if you continue on or not. Yes, this can sometimes mean spending a few minutes bagging things up, or partially putting them back together to get them off of your bench without losing anything but in the end I would say the thing to remember is that both the item you are working on, and the money to pay for the repair belong to the customer.

Red, I hope you can reach a reasonable resolution with them.

Oh, and just remember, bad business happens every single day in every type of business.

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« Last Edit: May 30, 2006, 10:37:21 PM by Rockinscott »
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Offline Redbutton

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Repair Estimates - Legal question
« Reply #26 on: May 31, 2006, 05:44:56 AM »
Thanks for all the input guys; it's been helpful.

To sum up, it's not that I can't afford the extra $50. I can.
What annoys me is that the original estimate was already higher then I wanted to pay for this repair.
I approved it because I didn't want to pay the $50 diagnostic fee and have nothing at all to show for it except a broken amp. To then find out that this is going to cost even *more* then the original estimate was the straw that broke the camel's back. Had I known the true cost of the repair initially, I would have definitely eaten the $50 diagnostic fee and walked away from it.

I'll probably wind up having to pay the $300. In the meantime, I'm trying to get the repair for the original estimate price. I'll follow up when I have resolution.

Offline LRS

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Repair Estimates - Legal question
« Reply #27 on: May 31, 2006, 10:30:28 PM »
In this country we have some very good consumer law designed specifically to protect the consumer from unauthorised charges (as well as other stuff).

Basically an estimate is expected to be within 10% either way of the final repair cost.  If during the repair it is noted that the final cost will exceed the estimate by a margin greater that 10% then the repairer has a duty of care to the customer to inform them of this prior to continuing with the repair.  The customer then has the right to give or decline approval to continue with the repair.  Of course the customer is still liable for the time taken by the repairer to that point.  In the event that the repairer does not seek or gain the customer's approval for additional work then the customer is not legally bound to pay the extra amount.

Not a perfect system by any means but it does allow the consumer some measure of protection against unsavoury traders.

Graham
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